Privacy Policy

1. Introduction

Kaulby ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our community monitoring service.

2. Information We Collect

2.1 Information You Provide

• Account information (email, name, profile details)
• Payment information (processed securely via Polar)
• Monitor configurations (keywords, sources, preferences)
• Communications with our support team

2.2 Information Collected Automatically

• Usage data (features used, pages visited)
• Device information (browser type, operating system)
• IP address and general location
• Cookies and similar tracking technologies

2.3 Third-Party Data

We collect publicly available content from platforms like Reddit, Hacker News, and Product Hunt based on your monitor configurations. This data is used solely to provide the monitoring service.

3. How We Use Your Information

• Provide and maintain the Service
• Process your subscription and payments
• Send alerts and notifications based on your preferences
• Analyze and improve our Service
• Communicate with you about updates and features
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. AI Processing

We use artificial intelligence to analyze monitored content for sentiment, categorization, and summarization. This processing is performed to enhance your experience and provide actionable insights. Your monitor configurations and results are not used to train AI models.

5. Information Sharing

We may share your information with:

• Service Providers: Third parties that help us operate the Service (e.g., payment processing, analytics, email delivery)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Monitored results are retained according to your subscription plan:

• Free plan: 7 days
• Pro plan: 30 days
• Enterprise plan: 365 days

You may request deletion of your account and data at any time.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and secure infrastructure. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at privacy@kaulbyapp.com.

9. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. You can control cookies through your browser settings, but disabling them may affect Service functionality.

10. Third-Party Services

We use the following third-party services:

• Clerk: Authentication and user management
• Polar: Payment processing (Merchant of Record)
• PostHog: Product analytics
• Loops: Email communications

Each service has its own privacy policy governing data handling.

11. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@kaulbyapp.com